FAQs – Carvaan

Frequently asked questions

Q: What are your shipping charges?
A: Standard shipping is Rs.189. For orders via Bank Transfer (WhatsApp verified), delivery cashback applies.
Q: How long does delivery take?
A: Lahore & nearby areas: 2–3 business days. Other areas: 3–5 business days.
Q: Do you offer insured shipping?
A: Yes! You can choose our Insured Delivery option for secure and insured shipping.

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items with at least 90% remaining. Damaged or faulty products cannot be returned.
Q: How do I initiate a return?
A: Contact us via WhatsApp (+923265546240) or email (ocarvaan@gmail.com) with your order number and we’ll guide you.

Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and Bank Transfer (with WhatsApp verification).
Q: Can I track my order?
A: Yes, you will receive a tracking link once your order is dispatched.

Q: How can I get discounts?
A: Current offers like “Buy 2 perfumes & save Rs.200” are automatically applied at checkout.
Q: Do you offer free testers?
A: Yes! Every order comes with a complimentary 5ml tester of another fragrance.

Q: How should I store my perfume?
A: Keep in a cool, dry place away from direct sunlight to preserve fragrance.
Q: How do I apply perfume for long-lasting scent?
A: Apply on pulse points like wrists, neck, and behind ears.